woodburn-bot/support.py

import datetime
import re
import discord
import json
import os
import dotenv

dotenv.load_dotenv()


TICKETS_FILE_PATH = '/mnt/tickets.json'
DISCORD_TOKEN = os.getenv('DISCORD_TOKEN')


intents = discord.Intents.default()
client = discord.Client(intents=intents)

def set_client(c):
    global client
    client = c
    print("Client set")


if not os.path.exists(TICKETS_FILE_PATH):
    with open(TICKETS_FILE_PATH, 'w') as f:
        json.dump({"server": {}}, f)

def is_server_valid(server:str):
    server = server
    with open(TICKETS_FILE_PATH, 'r') as f:
        ticketsData = json.load(f)
    
    if server in ticketsData['server']:
        return True
    return False
    

async def create_ticket(user_id, server:str):
    with open(TICKETS_FILE_PATH, 'r') as f:
        ticketsData = json.load(f)
    
    if server not in ticketsData['server']:
        return "Server not found"
    
    tickets = ticketsData['server'][server]['tickets']
    if user_id != "admin":
        for ticket in tickets:
            if ticket['user_id'] == user_id and ticket['status'] == "open":
                return "You already have an open ticket"

    ticketNum = len(tickets) + 1
    # Generate a ticket name
    user = await client.fetch_user(int(user_id))
    if user == None:
        return "User not found"
    
    # Create a new ticket channel
    guild = await client.fetch_guild(int(server))
    guild = client.get_guild(int(server))
    
    
    ticketName = f"{ticketNum}-{user.name}-ticket"

    category = discord.utils.get(guild.categories, id=int(ticketsData['server'][server]['category']))
    if category == None:
        return "Category not found"
    # Create the ticket channel
    ticketChannel = await guild.create_text_channel(ticketName, category=category)
    # Remove the default permissions
    await ticketChannel.set_permissions(guild.default_role, read_messages=False, send_messages=False)
    # Add the user to the ticket channel
    await ticketChannel.set_permissions(user, read_messages=True, send_messages=True)
    # Add the modRole to the ticket channel
    admin = guild.get_role(int(ticketsData['server'][server]['adminRole']))
    await ticketChannel.set_permissions(admin, read_messages=True, send_messages=True)
    # Add the ticket to the tickets list
    tickets.append({
        'user_id': user_id,
        'channel_id': ticketChannel.id,
        'status': "open",
        'members': [user_id]
    })
    ticketsData['server'][server]['tickets'] = tickets
    with open(TICKETS_FILE_PATH, 'w') as f:
        json.dump(ticketsData, f)
    
    await ticketChannel.send(f"G'day <@{user_id}>, your ticket has been created. Please let us know how we can help you.")
    await ticketChannel.send(f"Commands: \n</adduser:1204746777639653386> <user> - Add a user to the ticket\n</removeuser:1204747212878520402> <user> - Remove a user from the ticket\n</renameticket:1204758890332291123> <new_name> - Rename the ticket\n</closeticket:1204742678005424131> - Close the ticket")

    return f"Ticket <#{ticketChannel.id}> created"
    

async def ticketAddServer(server, category, adminRole,closedCategory):
    with open(TICKETS_FILE_PATH, 'r') as f:
        ticketsData = json.load(f)
    ticketsData['server'][server] = {
        'category': category,
        'closedCategory': closedCategory,
        'adminRole': adminRole,
        'tickets': []
    }
    with open(TICKETS_FILE_PATH, 'w') as f:
        json.dump(ticketsData, f)
    return "Server added"


async def close_ticket(user_id,channel_id, server):
    with open(TICKETS_FILE_PATH, 'r') as f:
        ticketsData = json.load(f)
    tickets = ticketsData['server'][server]['tickets']
    validTicket = False
    for ticket in tickets:
        if str(ticket['channel_id']) == channel_id:
            ticket['status'] = "closed"
            validTicket = True
            break
    if not validTicket:
        return "This ticket does not exist"
    ticketsData['server'][server]['tickets'] = tickets
    with open(TICKETS_FILE_PATH, 'w') as f:
        json.dump(ticketsData, f)

    # Remove read and send permissions for everyone
    guild = await client.fetch_guild(int(server))
    guild = client.get_guild(int(server))
    ticketChannel = guild.get_channel(int(channel_id))
    
    await ticketChannel.set_permissions(guild.default_role, read_messages=False, send_messages=False)

    for member in ticket['members']:
        user = await client.fetch_user(int(member))
        await ticketChannel.set_permissions(user, read_messages=False, send_messages=False)

    await ticketChannel.send(f"This ticket has been closed by <@{user_id}>")
    # Move to the closed category
    closedCategory = discord.utils.get(guild.categories, id=int(ticketsData['server'][server]['closedCategory']))
    if closedCategory == None:
        return "Category not found"
    await ticketChannel.edit(category=closedCategory)

async def addMemberToTicket(user_id, channel_id, server):
    guild = await client.fetch_guild(int(server))
    guild = client.get_guild(int(server))
    user = await fuzzyUser(user_id, guild)
    if user == False:
        return "User not found"
    user_id = str(user.id)

    with open(TICKETS_FILE_PATH, 'r') as f:
        ticketsData = json.load(f)
    tickets = ticketsData['server'][server]['tickets']
    validTicket = False
    for ticket in tickets:
        if str(ticket['channel_id']) == channel_id:
            if user_id in ticket['members']:
                return "User already in ticket"

            ticket['members'].append(user_id)
            validTicket = True
            break
    if not validTicket:
        return "This ticket does not exist"
    ticketsData['server'][server]['tickets'] = tickets
    with open(TICKETS_FILE_PATH, 'w') as f:
        json.dump(ticketsData, f)

    ticketChannel = guild.get_channel(int(channel_id))
    
    await ticketChannel.set_permissions(user, read_messages=True, send_messages=True)
    await ticketChannel.send(f"{user.mention} has been added to the ticket")

    return "User added to ticket"

async def removeMemberFromTicket(user_id, channel_id, server):
    guild = await client.fetch_guild(int(server))
    guild = client.get_guild(int(server))
    user = await fuzzyUser(user_id, guild)
    if user == False:
        return "User not found"
    user_id = str(user.id)

    with open(TICKETS_FILE_PATH, 'r') as f:
        ticketsData = json.load(f)
    tickets = ticketsData['server'][server]['tickets']
    validTicket = False
    for ticket in tickets:
        if str(ticket['channel_id']) == channel_id:
            if user_id not in ticket['members']:
                return "User not found in ticket"
            ticket['members'].remove(user_id)
            validTicket = True
            break
    if not validTicket:
        return "This ticket does not exist"
    ticketsData['server'][server]['tickets'] = tickets
    with open(TICKETS_FILE_PATH, 'w') as f:
        json.dump(ticketsData, f)

    ticketChannel = guild.get_channel(int(channel_id))
    
    await ticketChannel.set_permissions(user, read_messages=False, send_messages=False)
    await ticketChannel.send(f"{user.mention} has been removed from the ticket")

    return "User removed from ticket"

async def reopen_ticket(user_id,channel_id,guild_id):
    with open(TICKETS_FILE_PATH, 'r') as f:
        ticketsData = json.load(f)
    tickets = ticketsData['server'][guild_id]['tickets']
    validTicket = False
    for ticket in tickets:
        if str(ticket['channel_id']) == channel_id:
            if ticket['status'] == "open":
                return "Ticket is already open"
            ticket['status'] = "open"
            validTicket = True
            break
    if not validTicket:
        return "This ticket does not exist"
    ticketsData['server'][guild_id]['tickets'] = tickets
    with open(TICKETS_FILE_PATH, 'w') as f:
        json.dump(ticketsData, f)

    guild = await client.fetch_guild(int(guild_id))
    guild = client.get_guild(int(guild_id))
    channel = guild.get_channel(int(channel_id))
    
    # Remove read and send permissions for everyone
    await channel.set_permissions(guild.default_role, read_messages=False, send_messages=False)

    for member in ticket['members']:
        user = await client.fetch_user(int(member))
        await channel.set_permissions(user, read_messages=True, send_messages=True)

    await channel.send(f"This ticket has been reopened by <@{user_id}>")
    # Move to the closed category
    category = discord.utils.get(guild.categories, id=int(ticketsData['server'][guild_id]['category']))
    if category == None:
        return "Category not found"
    await channel.edit(category=category)

    return "Ticket reopened"

async def rename_ticket(user_id,channel_id,server_id,newName):
    try:
        guild = await client.fetch_guild(int(server_id))
        guild = client.get_guild(int(server_id))
        channel = guild.get_channel(int(channel_id))
        await channel.edit(name=newName)
        return "Ticket renamed"
    except:
        return "Error renaming ticket"


async def fuzzyUser(search, guild):
    user = None
    try:
        user = await client.fetch_user(int(search))
    except:
        pass
    if user == None:
        user = discord.utils.get(guild.members, name=search)
    if user == None:
        user = discord.utils.get(guild.members, nick=search)
    if user == None:
        user = discord.utils.get(guild.members, global_name=search)
    if user == None:
        user = discord.utils.get(guild.members, global_name=search)
    if user == None:
        user = guild.get_member_named(search)
    if user == None:
        user = await guild.query_members(search)
        if len(user) > 0:
            user = user[0]
        else:
            return False
    if user == None:
        return False
    return user